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Delivery Policy

Wherever possible we aim to dispatch goods on the same, or following, working day of receipt of the order. 

Goods will be dispatched according to the service selected by you during your checkout process.  Delivery times may vary slightly, however if there are any significant delays with a delivery please do not hesitate to contact us, we will do all we can to assist you. 

*Please Note - If dispatch time is critical on a given day, please contact us directly and we will do all we can to accommodate your requirements.

Delivery Services Times*

UK Services:

  • 1st Class - Average delivery time within 1-3 working days.  Available for goods up to 2kg.

  • Special Delivery - Next working day service (delivery before 1pm).  Available for goods up to 2kg.

  • Parcel Force (including timed services) - Next working day.  Available for goods up to 90kg.
     
  • UPS - Next working day for business addresses.  Residential address delivery times not guaranteed.  Available for goods up to 90kg

International Services (Time dependant on location):

  • Unregistered Airmail -  Average delivery time 4-10 days. Available for Close European Countries Only.  Suitable for small, low value items which do not require a registered delivery service.  A non-guaranteed service, use at your own risk!  Available for goods up to 500g.

  • Registered Airmail - Average delivery time 4-10 days.  Available for goods up to 2kg.

  • Parcel Force International - Average delivery time 2-10 days.  Available for goods up to 90kg.
     
  • UPS International - Average delivery time 2-5 days.  Available for goods up to 90kg.

*All delivery times are based on our carrier's delivery estimates. Whilst we can guarantee our own timely dispatch of our goods, unfortunately we cannot guarantee that the carrier will deliver according to their advertised timescales.

Please Note - Inspect all packages carefully on arrival. If there is any sign of damage this must be noted on the courier's delivery paperwork. Nine Circles cannot claim for or be held responsible for any damage to the goods inside the package if the parcel is not noted as damaged on receipt.

Collect From Nine Circles UK - This is for goods which are to be picked up from our UK offices. Orders for collection would usually be ready to pick up by 10.30am on the working day following the date of order. Our opening hours for collection are from 9.00am - 5.00pm Monday to Friday. Please Note - We do not have a shop or showroom and visits to view our products are by appointment only, however collections only of orders do not require an appointment